Customer Care

Payment Information

We accept PayPal, Visa, Mastercard, Discover, and American Express.

Shipping Information

Once an order has been placed, it ships within 48 hours. If we are filling a prescription, your order will ship within 5-7 business days. 

Returns & Exchanges

We will gladly accept the return or exchange of unused and undamaged merchandise within 21 days of the delivery date. Returns must be pre-authorized, and merchandise must be in all of its original packaging, and accompanied by a copy of the receipt. Return shipping costs are the customer's responsibility. Because they are a customized item, prescription lenses are non-refundable.

Warranties

All of the frames sold on Children's Eyeworks come with a one-year warranty against manufacturer defects.

Prescription lenses are warrantied for one year against manufacturer defects. We honor a one-time "re-do" within four months of purchase should the doctor change the prescription and new lenses are required.

Security & Privacy

The information you provide will only be used for transaction and shipping purposes, and will not be sold to third parties. Your credit card information will not be stored. SSL (Secure Sockets Layer) is employed on this site to ensure your information enters our system safely and securely.